bdzl Privacy Policy

bdzl ("we", "us", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. By using our website and all related services, you ("user") are considered to have accepted the terms of this Privacy Policy.

This Privacy Policy is drafted in accordance with the relevant data protection regulations of Bangladesh. It is reviewed and updated on a regular basis. If any changes are made to the policy, the updated version will be published on this page and users will be notified where applicable.

Our service is for people aged 21 and above only. No information is collected from minors and they are not permitted to open an account.

The following types of information may be collected when you create an account, use our services, or receive support on bdzl:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (if identity verification is required)
• Payment account details (relevant details of bKash, Nagad, Rocket, or bank accounts)
• Password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device details (model, operating system)
• Browser type and language settings
• Pages visited, click patterns, and time spent on the site
• Login and logout times
• Data collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Game play history and betting details
• Bonus and promotional offer redemption records

2.4 Support Communications

When you contact us via live chat or email, details of that conversation may be recorded and stored, and used to improve service quality and resolve disputes.

bdzl uses collected information only for the following lawful purposes:

3.1 Service Operation & Account Management

Information is used to create your account, verify your identity, authenticate logins, and ensure the smooth operation of the platform.

3.2 Processing Financial Transactions

Relevant payment information is used to manage deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.

3.3 Security & Fraud Prevention

Information is analysed to detect and prevent unauthorised access to accounts, suspicious transactions, and fraudulent activity.

3.4 Responsible Gaming

User gaming behaviour is monitored to implement responsible gaming policies, including setting limits or providing support where needed.

3.5 Legal Compliance

Information may be retained and disclosed where required to fulfil legal demands or directives from relevant authorities.

3.6 Service Improvement & Customisation

Information is used for analytical purposes to improve the user experience, display relevant promotional offers, and enhance the overall quality of the platform.

bdzl does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Payment Service Providers

The necessary transaction information is shared with bKash, Nagad, Rocket, and the relevant banks to complete deposit and withdrawal processes. These providers are governed by their own privacy policies.

4.2 Technology & Infrastructure Partners

Information may be shared with technology partners who assist with platform operations, cybersecurity, and data analytics, under strict confidentiality agreements. They are not permitted to use the data independently.

4.3 Legal Authorities

bdzl is obligated to disclose necessary information in response to legal orders, court directives, or valid requests from regulatory bodies.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the successor entity. Users will be notified in advance of any such change.

bdzl follows industry-standard technologies and practices to protect your information:

5.1 Encryption Technology

All data transmissions are secured using SSL (Secure Sockets Layer) encryption. Passwords and sensitive information are stored using strong hashing algorithms.

5.2 Access Control

Only authorised staff are granted access to the information needed to carry out their specific responsibilities. All access is logged and audited on a regular basis.

5.3 Infrastructure Security

Servers and databases are kept secure through firewalls, intrusion detection systems, and security monitoring.

5.4 Regular Security Testing

Regular security audits are conducted to identify system vulnerabilities, and identified issues are resolved promptly.

While we are committed to ensuring the highest level of protection, it is not possible to guarantee complete security on the internet. Keeping your account password confidential and using a secure device is also your responsibility.

bdzl uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Used to maintain login sessions and ensure the core functionality of the platform. Without these, the service will not work properly.
• Analytics Cookies: Used to understand which pages are visited most and how users navigate the platform.
• Preference Cookies: Store language and other preferences to provide a customised experience on future visits.

6.2 Cookie Controls

It is possible to disable or delete cookies through your browser settings. However, disabling certain cookies may mean that some features of the platform do not work correctly.

bdzl retains your information only for as long as necessary.

7.1 Active Accounts

While an account remains active, all information required for service operation, security, and legal compliance is retained.

7.2 Closed or Suspended Accounts

Even after an account is closed, financial transaction records and identity verification documents are retained for a specified period. This is necessary for legal claims and dispute resolution.

7.3 Analytics Data

Anonymised analytics data may be retained for an extended period for service improvement purposes, but it cannot be used to identify any individual.

As a user of bdzl, you have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the personal information held by bdzl about you.

8.2 Right to Correction

You have the right to request correction of any errors in your information. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal or regulatory obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing or profiling.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us through the following:

After receiving your request, it will be reviewed as promptly as possible. If identity verification is required, additional information may be requested.

bdzl's services are for persons aged 21 and above only. We do not intentionally collect any personal information from minors.

If a minor attempts to create an account, or if we become aware that a minor's information has been collected, that account will be closed immediately and the collected information will be deleted.

If you suspect that a minor is using our platform, please contact us.

bdzl reserves the right to amend this Privacy Policy as needed. Reasons for changes may include:

• Changes to laws or regulations
• Addition of new features or changes to existing features in the service
• Improvements to data protection practices
• Changes to the business structure

Users will be notified of significant changes via email or through the platform. If you continue to use the service after any changes, you will be considered to have consented to the revised policy.

We recommend that you review this page on a regular basis to stay informed about the latest Privacy Policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. bdzl's support team is able to provide assistance in both Bengali and English.

Our support service is available seven days a week, 24 hours a day. You can reach us in the following ways:

We take every complaint seriously and aim to provide a resolution as quickly as possible. Your privacy is our highest priority.